Shipping policy
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States.
Where do you ship?
At this time, WagLight ships exclusively within the United States. We currently do not offer international shipping.
How long does order processing take?
Orders are typically processed within 1–3 business days. Once your order has been processed, you'll receive a shipping confirmation email with tracking information.
How long does shipping take?
Most orders arrive within 7–15 business days after shipment, depending on your location and local carrier operations.
How can I track my order?
Once your order ships, we'll send a tracking number via email so you can follow your package every step of the way.
My tracking hasn't updated. What should I do?
Tracking updates may take a few days to appear after your order has shipped. If your tracking hasn't updated after 7 business days, please contact our support team and we'll be happy to help.
What if my package is delayed?
While most deliveries arrive within the estimated timeframe, occasional delays may occur due to weather conditions, holidays, or carrier issues. We appreciate your patience and will assist you if any unexpected delays occur.
My package shows delivered, but I can't find it.
Please check around your property, with household members, neighbors, or your local carrier. If you're still unable to locate your package, contact us and we'll help investigate the issue.
What if I entered the wrong shipping address?
Please contact us as soon as possible after placing your order. If your order has not yet been processed, we'll do our best to update the shipping address.